Replacement and Return Policy

Replacement conditions:

  • The customer has the right to request an exchange or return within a maximum of 3 days from the date of receiving the order, in case there is a manufacturing defect in the item. The customer is responsible for the shipping fees according to the chosen shipping company's policy.
  • The items must be returned in their original condition, unused, with all accessories and attached cards.
  • The item must be returned in its original packaging to keep it safe and in good condition.
  • If the product is damaged or used, exchanges or refunds won't be accepted.

Note: Custom-made or personalized products cannot be returned or exchanged.

Refund procedures:

After receiving the package at the warehouse, you'll get an email confirming the return. Then the refund will be processed within a maximum of 3 business days, and after that, you'll receive another email with the refunded amount.

Paying with a bank card

The amount will be refunded to the same card used, and it may take about 5 extra business days to appear.

Paying with a gift card or store credit

The amount will be refunded directly as credit in your account.

Paying with more than one method

  • The amount paid with the card will be returned to the bank card.
  • And the amount paid with a gift card or credit is returned as account credit.